General terms and conditions
The General Terms and Conditions will apply to all sales of goods and services by SC MECRO SYSTEM SRL. via the online store QLARIVIA.COM or by phone to 021 444 70 02. The law applicable to the contract is that of the Romanian state.
This section defines any contract under which the Seller, SC MECRO SYSTEM SRL., transfers or undertakes to transfer ownership of the products to the consumer and the consumer pays or undertakes to pay their price.
Use of this site implies acceptance of the Terms and Conditions below.
In the case that if you do not inform us before you complete the order (check the order basket) that you want delivery before or at a specified date, this date being essential from your point of view, please do not place the order, SC MECRO SYSTEM SRL. will not accept responsibility for fixed-term deliveries, only within the term fixed by phone or according to SC MECRO SYSTEM SRL.’s website. By continuing to access the site, you express your agreement explicitly and informed that you consent to your acceptance of the terms and conditions.
At the same time, by placing an order on this site, you explicitly acknowledge that this order involves a direct obligation to pay to the seller, the seller being SC MECRO SYSTEM SRL..
I. Product Information.
The products marketed through the QLARIVIA.COM site are new and at the moment of delivery they are accompanied by a tax invoice, according to the legislation in force.
SC MECRO SYSTEM SRL. may publish on the site information about the goods and / or services and / or promotions practiced by it or any third party with which it has concluded partnership contracts within a certain period of time and within the available stock limit.
The products are offered in compliance with the provisions concluded at the time of order registration and within the available stock limit.
For this reason, SC MECRO SYSTEM SRL. assumes the right not to honor a particular order if that product is no longer found in the store stock, the remaining products are shown to be non-compliant for delivery or for reasons beyond the control of SC MECRO SYSTEM SRL..
All information used to describe the assets available on the site (static / dynamic images / video presentations, etc.) are used by the seller to informs the customer, which is also used as a presentation.
The prices displayed on the site are expressed in lei and include VAT.
The buyer will be required to pay the additional shipping, delivery, postal rate or any other charges (if the payment is made by the buyer) in order to acquire the goods ordered, costs added to the price of the ordered products. (see Chapter 6 “Delivery”)
The cost of using the remote communication (telephone, internet, etc.) to complete an order is yours entirely.
Also, in the case of online payments, the seller is not / can not be held responsible for any additional cost borne by the buyer, including but not limited to the currency conversion fees applied by the card issuing bank, if its issuing currency differs from SC MECRO SYSTEM SRL..
We reserve the right to change the price of the products presented on the site without prior notice.
We assume that the value of your order placed will not change after you confirm it by email / telephone at the address you specified at the time of registration.
SC MECRO SYSTEM SRL. provides the warranty provided by applicable law, including but not limited to the operation of this site, the information, the accuracy of the descriptions, the updating of the content, the products on the site and their suitability for a particular purpose.
The buyer expressly agrees that the use of this site and the purchase of the products is at your own risk.
We are not responsible for the possible color differences between the one displayed on your monitor and the product, or the product / measure dimensions due to their particularities.
II. Product compliance warranty.
All products marketed by our site are subject to warranty conditions in accordance with applicable law.
The presumption of lack of conformity can not be invoked when:
· Is incompatible with the nature of the product – this generally occurs in the case of products with a shelf life of less than 6 months;
· Is incompatible with the nature of the lack of conformity – the lack of conformity is caused by the incorrect use of the product by the consumer or the normal wear and tear of the product.
The products marketed by SC MECRO SYSTEM SRL. are new and come from sources licensed by each manufacturer.
The conventional voluntary guarantee can only be granted if the manufacturer offers such a commercial guarantee.
Under no circumstances shall the consumer’s rights be affected by the existence or non-existence of a conventional commercial guarantee.
If you are a natural person, we remind you of your rights as a consumer provided by Law no. 449/2003, in particular Art. 9-14, namely:
Article 9 – The seller is liable to the consumer for any lack of conformity existing at the time the products were delivered.
Article 10 – In the event of lack of conformity, the consumer is entitled to require the seller to bring the product to conformity, without payment, repair or replacement, according to art. 11, or benefit from the appropriate reduction of the price or the rescission of the contract by depriving this product, under the conditions of art. 13 and 14.
Article 11 – (1) In the event of lack of conformity, the consumer shall have the right to require the seller first of all to repair the product or have the right to request the replacement of the product in each case without payment, unless the measure is impossible or disproportionate.
2. A remedy shall be considered disproportionate if it imposes on the seller costs which are unreasonable in comparison with the other remedy, taking into account:
· The value of the products if there was no lack of conformity;
· The importance of lack of compliance;
· If the other remedy could be achieved without significant consumer inconvenience.
(3) A remedy shall be considered as impossible if the seller can not provide identical replacement products or spare parts for repair, including due to lack of equipment or related technology.
4. Any repair or replacement of the products shall take place within a reasonable period of time agreed by the seller and the consumer in writing without any significant inconvenience to the consumer taking into account the nature of the products and the purpose for which he requested the products. The set period of time may not exceed 15 calendar days from the date the buyer notified the seller of the product’s non-compliance.
(5) If the product is repaired, only new parts will be installed.
Art. 12 – The notion of payment, provided in art. 10 and 11 refer to all the costs required to bring the products into conformity, including postage, transportation, handling, diagnosis, expertise, disassembly, assembly, workmanship, materials used and packaging.
Article 13 – The consumer may request an appropriate price reduction or contract resolution in any of the following cases:
· If it does not receive repair or replacement of the product;
· If the seller did not take any remedial action within a reasonable time;
· If the seller did not take any remedy, according to art. 11 par. (4), without significant consumer inconvenience.
Article 14 – The consumer is not entitled to request the termination of the contract if the lack of conformity is minor. ”
The buyer can place orders on the site by adding the desired products to the shopping cart and then complete the order by committing to payment by one of the express ways indicated. Once added to the shopping cart, a product is available for purchase to the extent that there is a stock available for that. Adding a product to the shopping cart, in the absence of order completion, does not entail the registration of an order, or the automatic reservation of the product.
By completing the order, the buyer agrees that all the data provided by the buyer, which is necessary for the purchase process, is correct, complete and true at the time of placing the order.
SC MECRO SYSTEM SRL.’s acceptance of the order is considered to be complete when there is an electronic or telephone confirmation from SC MECRO SYSTEM SRL. to the buyer that the order has been verified and is about to enter the delivery process without requiring a receipt from the buyer .
SC MECRO SYSTEM SRL. does not consider an unconfirmed order, that is, for which no confirmation email or telephone contact has been sent as having the unconfirmed order value.
IV. Method of payment
You can choose from the following payment methods:
· Payment on delivery (cash repayment)
· Online payment with the card (through the payment platform)
Deliveries are delivered by express courier to one of our partners.
We reserve the right to delay / refuse a delivery if you have opted for online payment but the amount paid is not highlighted in our accounts until the deadline set for delivery.
The risk of product loss or damage is transferred to you when you or a third party designated by you, other than the carrier, is in physical possession of the products ordered.
We do not accept orders to be honored by your designated carriers. In this context, only the seller may have the option of choosing the carrier.
We reserve the right not to honor and send orders to people who have not fulfilled their obligations, pecuniary or otherwise, to SC MECRO SYSTEM SRL..
We also reserve the right to cancel orders with incomplete / incorrect contact data in the absence of a response from the buyer.
We reserve the right to stop sending orders to people on whose account there are no more than two orders that could not be successfully delivered within one month.
For promotional periods (Black Friday, Christmas, New Year, Easter, etc.), the delivery deadline for orders placed during campaign / holiday runs may be different from the one displayed on QLARIVIA.COM.
VI. Returning products.
By receiving the parcel and paying the equivalent value,the consumer has acknowledged and accepts the following contractual conditions:
Vendor identification data of SC MECRO SYSTEM SRL. and of the consumer, the products subject to the order and their price, as well as the date of the present, are those mentioned on the invoice.
The rights and obligations of the consumer are those provided in O.U.G. no. 34/2014 on consumer rights and in Law 449/2003 on the sale of products and associated guarantees.
For complaints and post-sales services, you can contact us at no. tel. 021 444 70 02, or to manager@QLARIVIA.COM. You will be contacted later by a SC MECRO SYSTEM SRL. representative within a maximum of 3 business days. You have the right to return the products without specifying the reasons within 14 days. Exceptions to the right of withdrawal are products that are susceptible to damage or sealed products that can not be returned for health or hygiene reasons if they have been unsealed.
Product return period expires after 14 days, starting from the day you enter personally or a third party, other than the carrier, indicated by you in physical possession of the products. Except for products that have extensive testing / return periods (household products, electronic devices, etc.).
In order to exercise your right of withdrawal you must inform SC MECRO SYSTEM SRL., 100P, TIMISOARA BLD, 061334, BUCHAREST – 6, ROMANIA, SECTOR 6, tel. 021 444 70 02, e-mail manager@QLARIVIA.COM, regarding the decision to return the products using an unambiguous declaration or our return form. The return form can be completed online directly on our website QLARIVIA.COM, in the Store section – Return form.
In order to comply with the return deadline, it is sufficient to send us the communication on this request, either by telephone or in writing, before the withdrawal period expires.
If you withdraw, we will reimburse any amount we have received from you, except for shipping costs, without undue delay, and in any case not later than 14 days from the date we are informed of the decision to return those products.
We will perform this refund in two ways:
a. Whether by “Postal Mandate” – the money will be reimbursed within 5-7 days of receipt of return products.
b. Either through “Bank Transfer”: – In this case, you will indicate your account and the bank where the money will be transferred, and the money will be returned within 5-7 days after receipt of the return product from the customer.
We inform you that we may postpone your refund until the date we receive the products or until you receive proof that you have sent the products to us, taking into account the closest date.
Send return products to SC MECRO SYSTEM SRL., 100P, TIMISOARA BLD, 061334, BUCHAREST – , ROMANIA, SECTOR 6, tel. 021 444 70 02, without undue delay, and in any event within 14 days of the date you gave us your return. The term is met if the products are sent back before the expiration of the 14-day period. You will have to bear the direct cost of returning the goods, the seller SC MECRO SYSTEM SRL., being not responsible for the way or the company chosen for returning the products.
VII. Contests and promotions
We set the rules for the promotions and contests we organize. These guidelines are made available to potential entrants only through their own site or on the official Facebook and Instagram social networking pages.
Promotions only benefit those orders that follow exactly the rules posted on the site.
Orders containing discount or value vouchers can not be combined with other discounts!
Promotions are valid for placed orders and whose products have been added to shopping carts during the campaign and within the available stock limit.
SC MECRO SYSTEM SRL. may cancel a promotion or contest without prior notice.
Discount vouchers from the same promotional campaign do not cumulate, only one discount / order will apply.
By participating in the campaigns, the participants agree to respect and comply with all the provisions, the Terms and Conditions of the published Official Regulations and the applicable legislation.
VIII. Attempt to fraud.
Any attempt to access another person’s personal data, modify the content of QLARIVIA.COM or affect the performance of the server running QLARIVIA.COM will be considered a fraud attempt and will be punished according to the Romanian legislation in force, by the competent authorities.
IX. Limitation of liability
We will not be liable for any kind of damage (directly, indirectly, accidentally or otherwise) resulting from the use or inability to use the information displayed on the site and any kind of errors or omissions in content that may lead to any loss . Information may be reproduced by printing only for personal use. The information may not be reproduced, distributed or transmitted to another person or incorporated in any way in another document or material without the prior written permission of their authors.
SC MECRO SYSTEM SRL. can not be held responsible for damages of any kind that the recipient or any third party may suffer as a result of SC MECRO SYSTEM SRL.’s performance of any of its obligations under the order and for damages resulting from the use of the products after delivery, their loss.
X. Cases of major force
SC MECRO SYSTEM SRL. reserves the right to delay or cancel deliveries of ordered products if they can not be honored for reasons beyond SC MECRO SYSTEM SRL., including: fires, explosions, floods, extreme weather conditions, epidemics, strikes, government actions, wars, acts of terrorism, protests, uprisings, civil disturbances or other impediments of force majeure in accordance with the Romanian law.
If, within 15 (fifteen) days of its occurrence, that event does not cease, each party shall have the right to notify the other party of the termination of the Contract without one of them being able to claim the other damages.
Any dispute between users and SC MECRO SYSTEM SRL. will be resolved amicably. If the conflict has not been settled amicably, jurisdiction lies with the Romanian courts.
HOW TO CONTACT US
Questions or comments about these Terms or the Site may be directed to:
• e-mail: email@example.com
• phone: Phone: +4 021.444.70.02 or +4 0722.183.018
• mail: SC MECRO SYSTEM SRL 100 P Timisoara Blv. 6 District, Bucharest, Romania
Thank you for visiting our site.