Refund policy

Returning products / REFUND POLICY

By receiving the parcel and paying the equivalent value,the consumer has acknowledged and accepts the following contractual conditions:
Vendor identification data of SC MECRO SYSTEM SRL. and of the consumer, the products subject to the order and their price, as well as the date of the present, are those mentioned on the invoice.
The rights and obligations of the consumer are those provided in O.U.G. no. 34/2014 on consumer rights and in Law 449/2003 on the sale of products and associated guarantees.

For complaints and post-sales services, you can contact us at no. tel. 021 444 70 02, or to manager@QLARIVIA.COM. You will be contacted later by a SC MECRO SYSTEM SRL. representative within a maximum of 3 business days. You have the right to return the products without specifying the reasons within 14 days. Exceptions to the right of withdrawal are products that are susceptible to damage or sealed products that can not be returned for health or hygiene reasons if they have been unsealed.

Product return period expires after 14 days, starting from the day you enter personally or a third party, other than the carrier, indicated by you in physical possession of the products. Except for products that have extensive testing / return periods (household products, electronic devices, etc.).
In order to exercise your right of withdrawal you must inform SC MECRO SYSTEM SRL., 100P, TIMISOARA BLD, 061334, BUCHAREST – 6, ROMANIA, SECTOR 6, tel. 021 444 70 02, e-mail manager@QLARIVIA.COM, regarding the decision to return the products using an unambiguous declaration or our return form. The return form can be completed online directly on our website QLARIVIA.COM, in the Store section – Return form.
In order to comply with the return deadline, it is sufficient to send us the communication on this request, either by telephone or in writing, before the withdrawal period expires.
If you withdraw, we will reimburse any amount we have received from you, except for shipping costs, without undue delay, and in any case not later than 14 days from the date we are informed of the decision to return those products.

We will perform this refund in two ways:
a. Whether by “Postal Mandate” – the money will be reimbursed within 5-7 days of receipt of return products.
b. Either through “Bank Transfer”: – In this case, you will indicate your account and the bank where the money will be transferred, and the money will be returned within 5-7 days after receipt of the return product from the customer.

We inform you that we may postpone your refund until the date we receive the products or until you receive proof that you have sent the products to us, taking into account the closest date.
Send return products to SC MECRO SYSTEM SRL., 100P, TIMISOARA BLD, 061334, BUCHAREST – , ROMANIA, SECTOR 6, tel. 021 444 70 02, without undue delay, and in any event within 14 days of the date you gave us your return. The term is met if the products are sent back before the expiration of the 14-day period. You will have to bear the direct cost of returning the goods, the seller SC MECRO SYSTEM SRL., being not responsible for the way or the company chosen for returning the products.

HOW TO CONTACT US
Questions or comments about these Terms or the Site may be directed to:
• e-mail: office@qlarivia.ro
• phone: Phone: +4 021.444.70.02 or +4 0722.183.018
• mail: SC MECRO SYSTEM SRL 100 P Timisoara Blv. 6 District, Bucharest, Romania
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